General


Can the Spin Wheel handle more than 30 names at once?

The Spin Wheel will be able to handle far more names than that but because of the space constraints it might not look good as the names might not be readable anymore. In case like this, you are better off using the slot-machine.

How to


How do I play Spin Wheel?

To play spin wheel, just click the 'Play' button. After the spinning stopped, the winner will be displayed.

After the winner is displayed, the 'Remove Winner Name' button will appear so you can remove the winner. You can display back all the removed names in the current set of names by clicking the 'Reset Names' button.

To customize the names, just click on the 'Name Sets' button at the top. A pop-up box will appear for you to change the name. Click 'Save' button when you're done. By default, the spinwheel will display the most popular names of both male and female.

How do I play Slot Machine?

To play slot machine, just click the 'Play' button. After the spinning stopped, the winner will be displayed.

After the winner is displayed, the 'Remove Winner Name' button will appear so you can remove the winner. You can display back all the removed names in the current set of names by clicking the 'Reset Names' button.

To customize the names, just click on the 'Name Sets' button at the top. A pop-up box will appear for you to change the name. Click 'Save' button when you're done. By default, the spinwheel will display the most popular names of both male and female.


Payments


Why do I get multiple failed payment email?

In case of charge declined, our payment processor Stripe, will automatically retry to charge the client's card 3 times before cancelling the subscription. You can ignore these emails if you don't want to continue the subscription.

How do I update my payment information?

Go to Payments page and click the "Add New Payment" button. Once you added a new card, you can also delete your old credit/debit card.

How do I cancel my subscription?

Login using your username and password and click the Account Settings menu. Click the "Cancel my subscription" button. After cancellation, you will still be able to access the site up to the date that your last subscription payments covers.